Frequently Asked Questions
Aircon Service Overview
What does basic aircon servicing include?
Basic air-conditioning servicing typically includes cleaning of the air filter, FCU blower, and FCU coil to ensure efficient operation and optimal airflow.
How often should I service my aircon?
For Home / Residential:
Light usage: Every 2–3 months
Heavy usage: Every 1–2 months
For Office / Commercial:
Regular usage: Every 1–2 months
How long does one servicing take?
A typical aircon servicing takes approximately 30 minutes to 1.5 hours, depending on the unit and its condition.
What are the signs that my aircon needs servicing?
Consider servicing your aircon if you notice reduced airflow, unusual noises, unpleasant odors, water leaks or condensation, warm or non-cold air, frequent cycling, or ice forming on the unit.
What is the difference between normal servicing and chemical cleaning?
Normal Servicing
Cleans key components such as the air filter, FCU blower, and FCU coil to ensure smooth operation and optimal airflow.
Chemical Cleaning
A thorough deep clean using safe chemical solutions to remove heavy dirt, mold, and sludge, restoring both performance and hygiene.
When do I need a chemical cleaning?
You may need a chemical cleaning if your aircon has persistent odors, very weak cooling, water leaks, or ice forming on the coil.
Do I need to be at home during servicing?
Yes, please be home to provide access and ensure our technicians can carry out your requests.
Do you service all aircon brands?
Yes! We provide servicing for all aircon brands.
Pricing & Payment Options
How much does aircon servicing cost?
Pricing depends on the type of aircon service.
Are there any hidden charges?
Rest assured! All our charges are clear and upfront, with no hidden costs.
Do you charge extra for high floors or pipe length?
Each case is unique, and we evaluate it individually to provide the best solution.
What payment methods do you accept?
We accept payment through PayNow, UEN, bank transfer, cash, or cheque.
Service & Maintenance Contracts
What does a maintenance contract include?
Includes cleaning of filters, coils, and drain pan, and checks airflow, temperature, and pressure to keep your system performing at its best.
How often are the scheduled visits?
We carry out scheduled visits based on the contract timeline to ensure consistent service.
Is there a discount for multiple units?
We offer discounts for multiple units, which are assessed individually.
Installation Services
What should I prepare before aircon installation?
Kindly remove any objects around the installation area to ensure our team can work safely.
How long does installation take?
The installation duration depends on the number of units—usually 1 day for 2 FCUs and 2–3 days for more units.
Do you help with submitting PUB/landlord approvals?
Yes! We can assist with PUB or landlord approvals upon request.
Do you remove old aircon units?
Yes, our technicians will dismantle old aircon units and properly dispose of them.
Emergency Repair Services
Do you offer emergency repair services?
Emergency repairs are available, depending on the components on hand.
Warranty & Coverage
Do you provide warranty for servicing?
Yes! All servicing comes with a standard 2-month warranty.
How long is the installation warranty?
Installation Warranty for New Aircon:
12-month workmanship warranty by Bon Aircon
12-month spare parts warranty by the manufacturer
60-month compressor warranty by the manufacturer
Is there warranty for chemical cleaning?
Yes! Chemical cleaning services typically include a 2-month warranty.
Appointment Delays
What if your technician is late?
Should there be a delay, our technician will notify you approximately 30 minutes before arrival to confirm access.
Our Team & Service Protection
Are your technicians well trained?
Yes! Our technicians are well-trained and experienced in all types of aircon services.
Are your services covered by insurance?
Yes! All our services are covered by insurance to ensure protection and reliability.
General Customer Inquiries
Do you clean up after servicing?
Yes! Our technicians will lay protective canvas at the servicing area, clean the space thoroughly after the work, and notify the house representative before leaving.
Do you service both HDB and condos?
Yes! We provide aircon servicing for both HDB and condominium units.